PRIVACY POLICY
Effective Date: January 1, 2025
Welcome to Supercare. This Privacy Policy explains how Supercare, Inc. (“Supercare,” “we,” or “us”) collects, uses, stores, and discloses information when you access or use our websites, applications, and services (collectively, the “Platform”).
1. OUR ROLE AND SCOPE
Supercare is built on secure infrastructure that leverages HIPAA-compliant technologies and best practices. While our Platform is not intended to store or process Protected Health Information (PHI), we provide tools for lead generation, patient education, and administrative support in healthcare contexts. Supercare does not access, store, or transmit PHI. Users are responsible for ensuring compliance with all applicable laws, including HIPAA, when using the Platform.
2. INFORMATION WE COLLECT
We may collect the following types of data:
(a) User-Provided Information
- Full name, email, phone, and organization details
- Login credentials and profile settings
- Communications and support interactions
(b) Device and Usage Data
- IP address, browser type, device model
- Operating system and version
- Date/time of access, usage patterns, and referral URLs
(c) Cookies and Tracking Technologies
We use cookies, beacons, and similar tools for session management, analytics, and personalization. See our [Cookie Policy] for details.
3. HOW WE USE INFORMATION
We use the collected data to:
- Operate and maintain the Platform
- Improve performance, security, and usability
- Send administrative notifications and updates
- Provide user support and analytics insights
- Enforce compliance with our Terms and applicable law
4. THIRD-PARTY SHARING
We do not sell your personal data. We may share limited information with:
- Cloud providers and service vendors bound by strict data protection terms
- Legal or regulatory authorities as required by law
- Parties involved in business transfers (e.g., merger or acquisition)
5. DATA SECURITY
Supercare uses industry-standard encryption and privacy-first architecture to protect data in transit and at rest. While we follow HIPAA-grade security practices, users must avoid entering PHI or sensitive clinical data into the Platform.
6. USER RESPONSIBILITIES
Users are solely responsible for ensuring they:
- Use the Platform in a manner compliant with local and federal regulations
- Do not input PHI or any confidential patient records into the Platform
- Obtain proper consent if any contact or marketing involves patient-related information
7. DATA RETENTION
We retain user data only as long as necessary to deliver services or meet legal obligations. You may request deletion or correction of your personal data by contacting us.
8. YOUR RIGHTS
Depending on your jurisdiction, you may have rights to:
- Access, correct, or delete your personal data
- Object to or restrict certain processing
- Lodge a complaint with a supervisory authority
9. CHILDREN’S PRIVACY
Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors.
10. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The revised version will be posted with an updated effective date. Continued use of the Platform indicates your acceptance of changes.
11. CONTACT
If you have questions or requests regarding this Privacy Policy, please contact:
📩 help@supercare.care